All your questions, our answers.
Frequently Asked Questions
Quickly find the answers to your questions, whether it's for your online or in-store experience.
General questions
Why shop at Savage & Rodeo?
Savage & Rodeo is a local boutique offering a quality selection, personalized service, and an authentic experience inspired by the Western lifestyle. Click here to learn more about us.
Where is the store located?
Our store is located in Saint-Agapit, in the Lotbinière region (Quebec). The full address is available in the Contact Us section of the website.
Do you have a hat stand?
Yes. A hat bar is available in store. Services may vary depending on the day and event. The hat bar was designed as a dedicated space for artists.
If you are an artist and would like to perform or offer your services there, please contact us.
How can I contact you?
You can reach us via the Contact Us page, by email, or through our social media channels.
We usually respond within 24 to 48 business hours.
Products & Services
What types of products do you offer?
We offer a selection of Western and equestrian products, including clothing, boots, hats, accessories, as well as essential care and wellness products for horses. Our inventory is regularly updated according to seasons and demand. Explore our collections
Do you sell products for horses?
Yes. We offer a range of horse care products, supplements, insect repellents, toys, treats, and stable essentials. Discover the complete collection by clicking here.
Do you offer different sizes?
Yes. Our clothing, boots and accessories are available in several sizes, depending on the brand.
If a size is not available, it can be ordered on request. Contact us by email for your special orders.
Purchase & delivery
Can I order online?
Yes. Our online store is open and allows you to order our products directly on the site, with delivery or in-store pickup.
Do you offer in-store pickup?
Yes. In-store pickup is available free of charge. You will receive a confirmation email when your order is ready.
What are the shipping costs?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
What is your return policy?
Returns or exchanges are accepted within a defined 30-day period, provided the item is unworn, unused, with tags, and proof of purchase.
Special orders are not exchangeable or refundable.
Do you offer gift cards?
Yes. Gift cards are available online and in-store. Savage & Rodeo Gift Card
Do you offer custom orders?
Yes. In addition to the essentials available in-store, we offer a special order service for a wide range of products.
Delivery time is generally around 7 business days, depending on supplier availability.
Special orders are final and cannot be returned or exchanged, except in cases of error or defect.
A story of passion, family, and daring